GuruLounge Blog

We offer local computer support and local IT support for Los Angeles and vicinity.

Posts Tagged ‘los angeles’

Create a Windows 7 System Repair & Recovery Disk

Saturday, February 4th, 2012

This IT Service Tip covers how to create a Windows 7 Repair & Recovery Disk if you don’t have one.

If you have a Windows 7 PC  and get into trouble with your operating system,  the Windows 7 Installation Disc has repair/recovery available to help you with PC repair.

If you don’t have the Windows 7 installation disk then you can create a repair/recovery disk.

To do this you will need a working Windows 7 PC, a DVD burner and a blank DVD.

To create the disk click the “Start” button then type “recdisk.exe” and press Enter:

Once the program is open insert a blank CD/DVD and click “Create Disk”.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

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Contact Us for more information or to set an appointment.

Navigating and copying files and folders in Windows 7

Friday, February 3rd, 2012

This IT Service Tip discusses how to navigate your Windows 7 file system.

PC repair involves considerable knowledge of the Windows file system.  One of the most important things a computer user should know how to do is navigate the file system on their computer as well as how to copy files from their computer to an external device or another location.  This is particularly useful in making minor PC repairs to applications and configurations and creating backups.

I’ve created a short tutorial on navigating the Windows 7 file system and copy files to an external USB drive.


Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

Capturing images from your screen

Thursday, February 2nd, 2012

This IT Service Tip covers how to capture images on your desktop screen and save them on your computer.

I do a lot of tutorials showing users how to use repair tools or applications.  One tool I find invaluable is the ability to capture an image from my screen and save it.  This makes it easy to give a visual idea of what needs to be done.

The way to capture your screen is rather easy.  Simply press the “Prt Scr” key on your keyboard (usually located at the top of the keyboard near the right-hand side).

Now you have a “snapshot” image of your desktop/screen in memory.  Now how to see it.  Just open Windows Paint.  This program is usually located on the round Windows button in the lower left-hand corner of the desktop.  From this menu look under “All Programs” (for Windows Vista/7)

(For Windows XP simply click the “Start” button then click “Programs”)

Look for the folder called “Accessories” and click it.  “Paint” will be located there.

Once Paint is open simply click “Paste” and you should see the screen image you saved with the “Prt Scr” key

At this point you could simply save the image if that’s all you want to do.  But what if you only want a portion of the screen? (much like I’m doing with the images in this article)

You will need to use the “Select” tool so you can select just part of the image.   You will probably want to select a rectangular section so make certain you choose that tool.

Move the mouse to the upper-left part of the section you want to keep.  Then hold your left-mouse button down and move the mouse cursor to the lower-right part of the section you want to keep.  Then release the mouse button.

When you select an area of the image you should see a dotted line around the area you have selected.

Now use the “Crop” tool (located just to the right of the select tool) to eliminate everything in the image except the section you have selected.  Now you have an image of only what you want to keep.

Go ahead and save this new image by clicking the “save” icon (the small disk) in the upper-left corner of the Paint window.  Now your done!

And that’s how you capture images from your screen.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

Recording your screen

Thursday, February 2nd, 2012

This IT Service tip discusses how to record your desktop screen to make videos.

Video is probably the best way to instruct or convey ideas.   It certainly works well for PC repair if I want to show people how to make adjustments to their computer.

I’ve been doing a number of tutorials using screen recording software.   The best software for recording your screen I’ve come across is BB-Flashback.  You can download the free version called “BB-Flashback Express” from their website:

http://www.bbsoftware.co.uk/BBFlashBack_FreePlayer.aspx

Once BB-Flashback Express is installed it’s relatively easy to use.  If you want to capture your voice while recording the screen make certain you have a microphone installed.

When you run BB-Flashback Express you are taken through some steps to set up the screen recording session:

 

You can configure BB-Flashback to record audio as well as capture video from an attached WebCam.

 

Next you can configure how BB-Flashback will record the session and how much CPU resources it will use.  I usually prefer the second option as I’m recording applications and I don’t need a very high “frame rate” (frames captured per second) for my recordings.   Using a setting which requires a lot of CPU and a high frame rate will cause the computer to slow down and the recording may become choppy.

You can customize other recording options by clicking “More Options”.

 

Next you can select what part of the screen you want to records.  If you select “One or more screens” then you will be given the option of selecting which screen to record.  Here you pick one screen or the other or both.

Once you’ve finished your recording you can load it in the BB-Flashback Player and preview it or even edit it.

Once you’re happy with your video you can export it to a video file.  You can also upload it to YouTube if you have an account with YouTube.

Honestly I haven’t found an easier way to create and upload video files.  BB-Flashback Express is the best program I’ve used for screen recording.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

Cleaning your PC

Sunday, January 29th, 2012

This IT Service Tip discusses how to properly clean the inside of your PC.

The idea of opening up your computer box and cleaning your PC is not something many people want to confront.  But it does need to be done, especially if your computer is in a very dusty environment.  Computers located in garages, auto repair facilities and wood-working shops are an example.

Here is an example of how dirty a PC can get on the inside:

Another reason to clean the inside of the PC is the fans and heat-sinks which keep the computer components cool can get covered with dust.  This accumulation of dust can cause the computer to overheat and prevent the fans from rotating causing them to burn out.  As a result the computer may freeze or simply shutdown as a protective measure.

 

To clean the inside of your PC you’ll either need a vacuum with a small nozzle attachment or a can of compressed air.  I also like to use a small brush to help dislodge caked on dust residue.  For components with considerable dirt some Isopropyl alcohol, a lint free brush and ear swabs will work fine.

I usually prefer compress air over a vacuum.  If you do use compressed air then you will probably want to unplug your computer and bring it outside as you will create considerable dust when blowing air on the components.  When using compressed air try to always keep the can upright while spraying because tilting the can too far will cause moisture to spray out of the can.

Prior to cleaning your computer you should make a note of where the cables are plugged into the computer then unplug all cables from the computer box.  I generally turn the computer ON after this point to allow residual charge in the power supply capacitors to drain.  It usually takes about 30 seconds to drain the capacitors.  Then I switch the computer OFF.

I also like to use a grounding strap so I don’t damage components with electrical static from my body.  If you don’t have this available then at the very least discharge static electricity from yourself frequently by touching a grounded spot such as a metal table or window frame.

To clean the inside of your PC you’ll need to remove the access panel.  When looking straight at the front of your PC the panel on the left is the one you’ll want to remove.  This is usually done by removing the screws attaching the panel.  These screws are usually located on the back of the computer.  Some computers don’t have screws but rather a latch that need to be pushed to unlock the panel.  And still other computers have more than one latch which needs to be pressed, one on the top of the case and another on the bottom – then the computer opens up almost like a suitcase.

 

Once this is done you can take your vacuum or can of air and start cleaning the components and fans.  When cleaning components make certain you don’t dislodge cables or push cables or other items into the fan blades.  It’s also a good idea to use an ear swab, small wooden or plastic stick to hold fan blades in place while cleaning the blades.  Make certain not to push on the fan blades as this could cause the fan spindle to bend resulting in a noisy or non-working fan.

The reason I prefer compressed air over a vacuum is you can use the attached straw to reach very difficult places and blast the area with a high power stream of air.  You can also clean inside the power supply rather well without having to take the power supply apart.

Make certain you clean thoroughly the fan and heat-sink on the CPU.  On some computers the CPU is covered with an air duct that will need to be opened or removed prior to cleaning it.  If this is the case make certain you clean the inside of this air duct as well.

Other components such as the video card will also have a fan and heat sink that needs to be cleaned.  In some cases it may be impossible to reach some spots so the component will need to be removed before it can be cleaned.  Again, make certain you’re discharged of static electricity prior to handling components.

Sometimes the air vents on the front of the computer can become quite clogged.  Check these and hit them with some air or the vacuum.  The vents aren’t always easy to see.  You might have to lift up the front of the computer to see the air-entry way on the bottom-front of the computer.

Clean as much dust off the fans as you can.  If the computer hasn’t been cleaned in a while then some of the dust that accumulates will attach to residue on the fan blades making them difficult to clean.  In this case I usually use a small paint brush or cosmetic brush to clean the fans then blow off the excess dust.

If you find you need to use a cloth and cleaning solution to clean some areas then use isopropyl alcohol and a lint free cloth.  Put the cleaning solution on the cloth NOT on the component itself and don’t douse the cloth only dampen it.  Isopropyl alcohol evaporates quickly and a lint free cloth is less likely to leave lint while cleaning.  Again make certain not do dislodge cables or bend fan blades too much while cleaning.  I generally avoid using cotton swabs for cleaning as they can snag and leave bits of cotton stuck to components.

Take a look at the ports on the back of the computer.  Since air tends to escape through those ports they can accumulate dust build-up over time.  Clean them with the compressed air pointed at an angle.  This allows the debris to escape as opposed to pushing the debris deeper into the ports.

Once you’re certain you’ve cleaned all the dust you can find, re-install any components you’ve removed, re-seat any cables that have become dislodged and refit the CPU air-duct (if there is one).  Plug the computer in (prior to closing the case) and turn it on.  Make certain all the fans are clear of obstructions like wires and cables.  In some cases while cleaning the computer the cables can get dislodged or even removed accidentally.  Make certain the cables and wires are seated properly.

If everything checks out then power down the computer and close the case.  Turn the computer on again and make certain it’s working properly.

If everything is working properly then you should be good for a few months (depending on the environment) before you need to do this process again.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

Web Design Package Special

Friday, January 27th, 2012

The base price for this web design package is $400.  This includes the main page, and 4 other pages (5 total).  You can include any content in these pages (i.e. Testimonials, Contact, About Us, etc.)

This package includes basic keywords research for your products.  These keywords are  included in the website to help increase the search engine relevance for your products.

Google Analytics and Google Webmaster tools integration is included.  This option allows you to track where the hits to your site are coming from as well as what keywords are used to find your website.

Google Places is optionally included if you have a specific location you want to sell from.

This package also includes WordPress blog integration and auto-post connections to the following sites for easier promotion of your website:

  • Facebook
  • Twitter
  • Identi.ca
  • FriendFeed
  • LinkedIn
  • Blogger.com
  • Tumblr
  • Posterous
  • Plurk

WordPress integration also includes automatically generated sitemaps for your site so search engines can stay updated with any new posts added to the site.

If you include the WordPress integration an option is available to show the last few latest posts on your main page so visitors are always apprised of any new information.   This feature also keeps your site “active” so you maintain your page rank in search engines.

For an additional $200 a product shopping cart can be installed and configured for your website.  This option requires you have an eMerchant account available for integration with the shopping cart.

50% of the amount is due at the start of development.

Our web developers believe in affordable elegant web design. We design websites that keep the customer’s attention where you want it and are easy to navigate.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our Web Design page or visit our IT Service page.
Contact Us for more information or to set an appointment.

Using Knoppix to access your files

Wednesday, January 25th, 2012

One thing I’ve always found disconcerting about the Windows Repair option on the Windows CD is the inability to copy my files to a flash drive. One solution I’ve found is the Knoppix Live CD.

The Knoppix Live CD is a bootable CD you can create and use to boot your computer to a temporary operating system. You can then access your files and back them up to another device like a flash drive or USB hard drive.

Knoppix works with a wide variety of hardware including a number of networking devices allowing you internet access as well.

I’ve used Knoppix as a temporary Operating System for browsing the internet, copying files from a corrupted Windows installation, repair boot managers on drives that didn’t boot, modify partitions and even restore partitions that were damaged or accidentally deleted.

To use Knoppix you need access to a computer with a writeable CD/DVD drive and working operating system (Windows XP, Vista or 7 in this case).

Once you’ve access to a working Windows computer you need to install software that will allow you to burn CD images to a CD disk. One program I find very easy to use is ISO Recorder which can be downloaded here: http://alexfeinman.com/isorecorder.htm.

Download and install the version of ISO Recorder that’s pertinent to the version of Windows you are using.  You may need to reboot Windows for the installation changes to take effect.

Next you’ll need a blank CD at least 700 MB in size.  Then download the latest Knoppix version.  The Knoppix site is here: http://www.knoppix.com/.  The download link is near the bottom of the main page.  You’ll be taken to a list of available download mirrors.  Select the one closest to you.

Once you have ISO Recorder installed, a blank writable CD and a Knoppix ISO file you can Right-Click the Knoppix file then click Record CD/DVD from the context menu that appears.

A window will open that will allow you to set the options for burning the ISO image.   Make sure the Knoppix ISO file is selected as the source and the CD/DVD drive that your blank CD is in is selected as the destination. Then continue to write the image to disk.

Once the CD image is burned you should do a quick test to make certain CD will boot to Knoppix.  So restart the computer with the CD in the drive and see if it will boot.

Keep in mind some computers are configured NOT to boot from CD if there is an operating system already installed on the hard drive.  If this is the case then you might need to press F12 prior to the Windows boot/loading screen.  Pressing F12 on most computers will give you a boot menu allowing you to select which device you want to boot the computer from.  From here you can select the CD/DVD drive the Knoppix CD is in.

If the boot menu is unavailable then you may have to configure the computer BIOS and set the CD/DVD drive as a boot device prior to the hard drive.  The ways of doing this vary on some computers so you will need to refer to your computer or motherboard manual for instructions on how to do this.  But regardless it’s simply a matter of changing the boot device priority so the computer looks at the CD/DVD drive before looking at the hard drive for bootable media.  So the three important things you need to know how to do in this case are:

  1. Access the computer BIOS settings.
  2. Change the boot device priority.
  3. Save the changes you’ve made to the BIOS settings.

Once the CD/DVD drive is set bootable you should be able to boot from the Knoppix CD with no problems.

You’ll be taken to a Knoppix boot menu.  From here you can usually press [ENTER] to proceed with Knoppix.

Once Knoppix has finished loading you’ll be presented with a graphical interface and a desktop with icons.  Some of these icons will refer to devices and partitions Knoppix has found on the computer.  If you double-click any of these icons Knoppix will “mount” the device and allow you to view it’s contents.

If the network has been configured correctly in Knoppix you should be able to open a browser window and access the internet.

If everything is working okay try plugging in a flash drive or a USB drive and see if the new device will appear on the desktop.  Double-click this new device icon and see if you can access the files.  If you can try to copy a file to the new device.  If that works then you’re set for copying your files from your inaccessible drive or partition to the new device you just plugged in.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

Installing and using Crossloop Remote Desktop Sharing

Monday, January 23rd, 2012

Crossloop is an excellent IT Service tool I like to use for repairing computers remotely.

You can download Crossloop from here: www.crossloop.com

I’ve created a short video tutorial for downloading, installing and using Crossloop for Remote Desktop Sharing. You can click the following link to watch the video or use the embedded player below: http://www.youtube.com/watch?v=A2t2ZbXGIwY


Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

IT Service Log: Hard drive configurations

Monday, January 23rd, 2012

Ever since the advent of SATA drives I’ve tended to run into problems when installed both IDE hard drives and SATA hard drives.

One would think that the BIOS would automatically configure the SATA drives as primary and the IDE drives as secondary but I suppose the SATA technology is still new enough for motherboard manufacturers to think people will use IDE over SATA.

The issue I’m bringing up is that inevitably when I set up a drive configuration as above I usually have to go into the BIOS and specifically set the SATA drive as the primary drive. Otherwise the computer will try to boot from the IDE drive and I’m left wondering “What do you mean there’s no boot manager?”

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.

IT Service Log: Networked Printers for Macintosh

Monday, January 23rd, 2012

I recently did an IT Service call to repair some printer issues on a network of Macintosh Desktops and Laptops.

Fortunately the problems themselves were relatively easy to solve. My only issue with Mac is the considerable time it takes to uninstall and reinstall printer drivers.

On the first computer the issue was the printer connection had apparently been repaired only to fail again. It was a network printer I was dealing with. It was using a DHCP client to retrieve it’s IP address and a network name was used to allow the desktop computer to connect to it. Unfortunately DHCP addresses tend to change.

My solution was to configure the network printer for a “static” IP address in some unused area of the network range (i.e. 192.168.1.250). Once this was done I configured the desktop to connect to the printer via this address directly rather than a network name. So far the connection has remained stable and I’ve not heard any complaints.

The Macbook was a different issue. Although I did use the “static” IP as I did the first problem. The issue wasn’t network related but rather the USB connection on the printer had failed. While considering what other printer could be used I stumbled across a bluetooth network option on the printer. The Macbook had a built in bluetooth adapter so I created a small local network between the Macbook and the printer using the bluetooth adapter and a static IP. The computer printed to the printer just fine.

I’ve never used bluetooth in this manner before so it was nice to know (for the future) that this could be an option if necessary.

Guru Lounge Development
Guru Lounge Development
Jeffrey Cobb
Los Angeles, CA.
(323) 570-0727
Jeffrey Cobb

Visit our IT Service page.
Contact Us for more information or to set an appointment.